FAQ
What is GrabOne?
GrabOne offers experiences, services, products and travel deals all over the country and beyond. We make it possible for you to do more of the things you love, and get more of the things you need, for less.
Launched in 2010, GrabOne has since grown to become one of NZ’s biggest and best-loved websites and, as part of NZME, we reach an audience of 2.9 million Kiwis every week! Our customers have saved over $500 million and have bought over 12 million items, so what are you waiting for! Register now, it just takes a moment to sign up, and you can start saving money right away.
Grab life by the deals, with GrabOne.
How does it work?
Just click the Buy button and fill out your details to purchase. You can create an account (which will make it easier next time you buy something, and signs you up for regular emails so you never miss a deal) or check out as a guest. Either way you’ll get an email which also contains confirmation of your purchase and your coupon. If the deal is for something delivered, you’ll be prompted to enter a postal address (and you won’t get a coupon).
How do I find my coupons?
If you made a GrabOne account you can always access your coupons by logging in via a desktop or the GrabOne app and clicking ‘My Purchases’ located at the top right corner of any GrabOne page or the bottom right corner of the GrabOne app. There you'll find everything you’ve bought, gifted to someone else, or received from someone else as a gift. If you do not have a GrabOne account, do not worry as your coupon(s) will be emailed to the email address you provided upon purchasing.
How do I use my GrabOne coupon?
Once you receive your coupon(s), follow the ‘redemption instructions’ on your coupon in order to redeem it. Generally, you can use most GrabOne Coupons straight away, but all deals have a specified ‘valid from’ date which you should always check. If your coupon requires you to book ahead, we recommend that you contact the merchant sooner rather than later to score the date you really want and to avoid disappointment.
Are there conditions?
There are always some stipulations in place to make it super-clear what you are getting and when. We work hard with our merchants to ensure they are fair to both you and them. Make sure you always read the conditions and check the expiry date before you grab a deal. The conditions of the deal can be located at the bottom of the page.
Where is my delivery?
If you've ordered a product for deliver from GrabOne you can get more information on delivery costs and timeframes here.
GrabOne Return / Refund Policy
GrabOne is one of New Zealand’s biggest eCommerce sites and a leading marketplace for deals. Our site is where NZ or Interntional based sellers sell their products, services and experiences. Each seller has their own returns process, yet as per our merchant terms & conditions, each seller’s return process must be in line with the NZ Fair Trading Act (FTA) and Consumer Guarantees Act (CGA).
Change of mind returns:
We do not return or refund for change of mind purchases
Damaged, incorrect or faulty product returns:
If a product does not meet an acceptable quality, is not fit for particular purpose, or does not match the description, then GrabOne will work with you and the seller to provide a solution.
Please contact us at helpdesk@grabone.co.nz as soon as possible after receipt of the product or fault with your purchase ID. Please retain all original packaging until we have arranged a remedy with you by contacting the seller.
Resolutions to damaged or faulty products may include a repair of the item, a replacement, or refund of your money. This is dependent on a case-by-case basis
Experiences & Escapes returns/refund requests:
The availability and total costs of cancellations, changes and refunds depend on each seller’s terms, conditions and policies within the parameters of the NZ Fair Trading Act (FTA) and Consumer Guarantees Act (CGA)
When you make a purchase, you agree to be bound by the relevant seller’s terms and policies and the booking instructions on your coupon.
In general seller’s require a minimum of 48 hours notice for any refunds to be considered.
What if something goes wrong with my purchase?
If something goes wrong we’ll get it sorted quickly and fairly, in line with your rights under the Consumer Guarantees and Fair Trading Acts; our customers have chosen GrabOne as New Zealand’s favourite and most trusted group buying website, and we take that reputation pretty seriously.
Our custom support team are based in Auckland – you can contact them anytime at: helpdesk@grabone.co.nz. We’re here to help, so please don’t hesitate to contact us
I have a question about a deal. How do I get an answer before I buy?
Every deal has a discussion board where you can get more specific questions answered before you hit ‘Buy’. We have a dedicated team of support staff who monitor discussion who will be able to answer for you, or contact the business to find out what you need to know.
How do I update my email address or password for my GrabOne account?
You can update your email address or password by logging in to your GrabOne account and clicking ‘My Account’ located at the top right corner of any GrabOne page.
My coupon(s) have expired, what can I do?
Each coupon has an expiry date on it and we do not issue refunds after expiry. There are sometimes exceptional circumstances where the merchants may make an exception – yet it will be at the merchant’s discretion if the expired coupon(s) will be honoured. We do encourage you to contact the Merchant to query your options for your expired coupon(s).
Is my information safe?
Of course! We are fully PCI compliant which means your card details are secure and encrypted. The personal information on your GrabOne account is also protected.
For more info check our privacy policy.
What is Afterpay?
Afterpay is a way of buying things on GrabOne (and other businesses) and paying for them later. Your payments will be split into four payments, payable every two weeks, interest-free.
- Add your favourites to cart
- Select Afterpay at checkout
- Log into or create your Afterpay account, with instant approval decision
- Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of New Zealand. Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase. For more information and complete terms, visit the Afterpay site directly.
How can I get my business on GrabOne?
Click here to find out how to get on GrabOne.
