Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Six Sigma Basics
- Introduction
- DMAIC and DMADV?
Session 3: Improvement Tools
- Check Sheets and Flowcharts, Part 1
- Check Sheets and Flowcharts, Part 2
- Check Sheets and Flowcharts, Part 3
- Check Sheets and Flowcharts, Part 4
- Scatter Diagrams and Histograms, Part 1
- Scatter Diagrams and Histograms, Part 2
- Pareto Analysis
- Control Charts
- Cause-and-Effect Diagrams
- Improvement Tool Activity
Session 4: Management Tools for Generating Ideas
- Brainstorming and Affinity Diagrams, Part 1
- Brainstorming and Affinity Diagrams, Part 2
- Making Connections
- Other Idea Generating Techniques, Part 1
- Other Idea Generating Techniques, Part 2
Session 5: Continuous Improvement
- Continuous Improvement
- How to Carry Out a Six Sigma Continuous Improvement Project, Part 1
- How to Carry Out a Six Sigma Continuous Improvement Project, Part 2
- Making Connections
- Mind Mapping
Session 6: Customer Relationships
- Customer Satisfaction
- Obtaining Customer Feedback, Part One
- Obtaining Customer Feedback, Part Two
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
For more course information, click here.
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Valid from Mar 27, 2020
Expires Jun 27, 2020
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