Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Six Sigma Basics
- Introduction
- DMAIC and DMADV?
Session 3: Improvement Tools
- Check Sheets and Flowcharts, Part 1
- Check Sheets and Flowcharts, Part 2
- Check Sheets and Flowcharts, Part 3
- Check Sheets and Flowcharts, Part 4
- Scatter Diagrams and Histograms, Part 1
- Scatter Diagrams and Histograms, Part 2
- Pareto Analysis
- Control Charts
- Cause-and-Effect Diagrams
- Improvement Tool Activity
Session 4: Management Tools for Generating Ideas
- Brainstorming and Affinity Diagrams, Part 1
- Brainstorming and Affinity Diagrams, Part 2
- Making Connections
- Other Idea Generating Techniques, Part 1
- Other Idea Generating Techniques, Part 2
Session 5: Continuous Improvement
- Continuous Improvement
- How to Carry Out a Six Sigma Continuous Improvement Project, Part 1
- How to Carry Out a Six Sigma Continuous Improvement Project, Part 2
- Making Connections
- Mind Mapping
Session 6: Customer Relationships
- Customer Satisfaction
- Obtaining Customer Feedback, Part One
- Obtaining Customer Feedback, Part Two
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
For more course information, click here.
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Valid from Mar 27, 2020
Expires Jun 27, 2020
Limit: 4 per user and 2 as gift for others
Online registration essential. Valid only for one course. Valid only for the specified course. Non-transferable. Course must be completed by the original purchaser or gift recipient only. No refunds/cancellations once the voucher has been redeemed. Deal value based on conversion rate from GBP to NZD as at 23 March 2020. Instant access to training material upon redemption. No software included. Unlimited lifetime access. Coupon must be redeemed by expiry date. Compatible with Windows and Mac – Flash Player required. Free unlimited customer service via email, telephone and online chat weekdays 9.30am – 17.00pm GMT. While stocks last. No refunds unless required by law. No cashback. Not to be used with any other offer.
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