About the Course:
- Define assertiveness and self-confidence, and list the four styles of communication
- Describe the types of negative thinking, and how one can overcome negative thoughts
- Define the importance of goal setting, and practice setting SMART goals for assertive behaviour
- Utilise methodologies for understanding your worth, and the use of positive talk
- Practice strategies for gaining positive outcomes in difficult interpersonal situations
Course Modules:
Module One
Module Two
- What Does Self-Confidence Mean to You?
- What is Assertiveness?
- What is Self-Confidence?
- The Four Styles
Module Three
- Obstacles to our Goals
- Types of Negative Thinking
- Personal Application
Module Four
- Communication Skills
- Listening and Hearing; They Aren't the Same Thing
- Asking Questions
- Body Language
Module Five
- The Importance of Goal Setting
- Why Goal Setting is Important
- Setting SMART Goals
Module Six
- Feeling the Part
- Identifying Your Worth
- Creating Positive Self-Talk
- Identifying and Addressing Strengths and Weaknesses
Module Seven
- Looking the Part
- The Importance of Appearance
- The Role of Body Language
- First Impressions Count
Module Eight
- Sounding the Part
- It's How You Say It
- Sounding Confident
- Using "I" Messages
Module Nine
- Powerful Presentations
- What to Do When You're on the Spot
- Using STAR to Make Your Case
Module Ten
- Coping Techniques
- Building Rapport
- Expressing Disagreement
- Coming to Consensus
Module Eleven
- Dealing with Difficult Behavior
- Dealing with Difficult Situations
- Key Tactics
Module
Twelve
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Conditions
Valid from Apr 4, 2020
Expires Jul 4, 2020
Limit: 1 per user and 2 as gift for others
Online registration essential. Valid only for one course. Valid only for the specified course. Non-transferable. The course must be completed by the original purchaser or gift recipient only. No refunds/cancellations once the voucher has been redeemed. Instant access to training material upon redemption. Valid for unlimited lifetime access. Coupon must be redeemed by expiry date. Compatible with Windows and Mac – Flash Player required. Free unlimited customer service via email, telephone and online chat weekdays 9.30am – 17.00pm GMT. No refunds unless required by law. No cashback. Not to be used with any other offer.
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