Course Highlights:
- Define frame of reference
- Establish a positive intent and the desired outcome
- Use good communication skills during a conversation
- Draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- Access additional resources as required
- Maintain safety in a conversation
Course Overview:
- Part One: Managing Difficult Conversations: Work Your Way Through Tough Conversations
- Part Two: Communication Strategies: Learn The Various Aspects Of Communication
- Part Three: Conflict Resolution - Dealing With Difficult People: Learn the Basics of Conflict Resolution
- Part Four: Conversational Leadership: Learn the Basics of Conversational Leadership
- Part Five: Crisis Management: Be Ready For Emergencies
For more course information, see
here
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Conditions
Valid from Nov 10, 2018
Expires Feb 10, 2019
Limit: 4 per user and 2 as gift for others
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