Units of study
Course one-
Session one: Course Overview
- Learning objectives
- Pre-assignment
Session two: Preparing to learn
- Pre-assignment review
- Individual reflection
Session three: Understanding learning
- The trainer’s role
- Case study
- Personal skill identification
Session four: Competencies for Adult Educators
- Questionnaire
- Making connections
Session five: Accommodating Learning Preferences
- The learning process
- Preparing a plan
- The authentic idealist learning style
- The inquiring rational learning style
- The resourceful artisan learning style
- The organized guardian learning style
Session six: Increasing Your Expertise
- Learning and motivation
- Things we know about adult learners and their motivation
- Design considerations
- Things we know about the learning environment
- Changing points of view
- Making connections
Session seven: Using Existing Materials
- Customizing courseware
- What does it take to customize a program?
- Copyright considerations
- Over-plan and over-prepare
Session eight: Managing the Stress of Training
- Easy de-stressing techniques
- Building resilience
- De-stressing in class
Session nine: Planning a Workshop
- Preparing the essentials
- Planning for success
- Anticipating challenges
Session 10: Preparing Visual Aids
- PowerPoint slides
- Video (Digital, VCR, or DVD)
- Flip charts
- Whiteboard or chalkboard
- Smartboards
Session 11: Your Role as an Effective Communicator
- Leading a discussion
- Making connections
Session 12: Questioning as a Training Technique
- The importance of asking good questions
- Types of questions
Session 13: Kirkpatrick’s Levels of Evaluation
- Kirkpatrick’s levels of evaluation
- Level One: reaction
- Sample
- Level Two: knowledge evaluation
- Sample comfort level evaluation
- Samplepreandposttest
- Level three: transfer of learning
- Sample impact evaluation for participants
- Skill application
Session 14: On-the-Job Support
- Designing effective on-the-job support
Session 15: Dealing with Difficult Situations
Session 16: Training in different forums
- In person or not?
- Limitations and considerations
Session 17: Team Teaching
- What is team teaching?
- Co-Facilitation inventory
Session 18: Training Preparation
- Training preparation worksheet
Session 19: Training Presentations
- Presentation evaluation form
Session 20: A Personal Action Plan
- Starting point
- Where I want to go
- How I will get there
Course two-
Session one: Course Overview
- Learning objectives
- Self-Development: a checklist for trainer-trainees
- Pre-assignment
Session two: Defining a Successful Training Program
- Defining successful training
- Aboutaudiences
- Advantages of workplace training
Session three: What Makes a Successful Trainer?
- Key characteristics
- Mistakes and solutions
- Stimulating a readiness to learn
- How to facilitate learning
- How to inhibit learning
Session four: A Word About Adult Learning
- Understanding adult learning
Session five: The Learning Process
Session six: Principles of Adult Learning
- Making connections
- The principles of adult learning
- Making connections
Session seven: What's Your Type? How About Mine?
- Assessing your preferences
- Questionnaire
- What does it mean to have a number?
- Mostly as – inquiring rationals
- Mostly bs – authentic idealists
- Mostly cs – organized guardians
- Mostly ds – resourceful artisans
- Whatsimportant?
- The experiential learning cycle
- Kolbslearning cycle
- Modifying our approach
- The authentic idealist learning style
- The inquiring rational learning style
- The resourceful artisan learning style
- The organized guardian learning style
Session eight: Applying the Learning Cycle
- The four-stage cycle
- Example
- Making connections
- Individual exercise
Session nine: Extroverts and Introverts
- Introversion/extroversion survey
- Questionnaire
- Case study: Ashley and Holly
- Lessons to learn
- Typical workshop participants
Session 10: The Training Process
- Process in brief
- When is training necessary?
- Three steps to an effective needs analysis: an overview
- Isolating
- Steps in ICE
- Consulting
- Evaluating
- When is training not appropriate?
- Help! I need a template!
Session 11: Planning Training
- Developing objectives
- Determining objectives
- Considerations when writing objectives
- Types of objectives
- Setting the scope
- Writing tips
- Verbs for writing clear, concise training objectives
- Writing objectives
- Researching content
- Planning an interactive program
Session 12: Choosing Training Methods
- Choosing the right method
- Overview of common training methods
- Summary
- Environmental concerns
- Individual exercises
Session 13: Designing a Learning Sequence
- The model
- Sample sequences
Session 14: Adding Games
- The value of games
- Choosing the right game
- Facilitator responsibilities
Session 15: Setting the Climate
Session 16: Presentation Skills
- Limitations of telling
- Limitations of showing
- Overcoming nervousness
- Using non-verbal communication
- The appropriate distance between you and the audience
- Stand erect
- Consider your appearance
- Move about and use gestures
- Control your facial expressions and mannerisms
- Maintain eye contact
- Using notes
- Managing the question and answer period
- General guidelines
- Tips for stunning visuals
- Tips for success
- Typography tips and tricks
- Types of visual aids
- A word about flip charts
Session 17: Dealing with Difficult Trainees
- Big talkers
- The kidder
- Exhausted and droopy
- Not Into It!
- Poor follow-through on assignments
- Failure to arrive/return from breaks on time
- Whisperers
Session 18: On-the-Job Training
- Essentials of on-the-job training
- Step 1: job breakdown
- Step 2: demonstration
- Step 3: have the trainee do the job (Supervised)
- Step 4: follow up
- One-on-one peer training
- Hands-on training
- Coaching
Session 19: Training Presentations
- Training preparation worksheet
Session 20: Designing Evaluations
- Effective evaluations
- Examples
- Evaluation techniques
- A personal action plan
- Starting point
- Where I want to go
- How I will get there
Course three-
Session 1: Course Overview
- Learning objectives
- Pre-assignment
Session 2: Five Strategies for Stickiness!
- Background information
- The five strategies
Session 3: Designing a Program That Will Stick
- Building support for your program
- Think ahead
- Reflect
- Writing learning objectives
- Why display or share objectives?
- How do you write objectives?
- Focusing on results
- What is measurable?
Session 4: Teaching Tips and Tricks
- The four steps in experiential learning
- Making connections
- The principles of adult learning
- Tying learning to work
- Adults vs. children
Session 5: What Method is the Stickiest?
- Developing training that is sticky
Session 6: Following Up
- Seven points for any follow-up program
- Additional points
- The buddy system and delegating follow-up
- Follow-up or folly?
Session 7: Strategies for Taking Training Further
- Mentorship programs
- Trainee trains others
Session 8: A Personal Action Plan
- Starting point
- Where I want to go
- How I will get there
Course four-
Session one: Course Overview
- Learning objectives
- Pre-assignment
Session two: A Closer Look at the Training Needs Analysis
- What is it?
- Fitting into the plan and future growth
- The program’s role
- Support from within
- Developing the business case
- The essential elements, part One
- The essential elements, part two
- Process overview – the ICE method
- When is training not appropriate?
- Three Steps
- Step One: isolating
- Step Two: consulting
- Step Three: evaluating
- Summary
Session three: Collecting Data
- Step One: identify the future state
- The first step
- Case studies
- Defining the Future State
- Sample project: improve response times to customer inquiries
- Step two: identify the current state
- Sample project: improve response times to customer inquiries
- Step three: measure the gap
- Step four: create an action plan
- Step five: implement and follow up
- Making connections, part one
- Making connections, part two
- Task
- Pre-Assignment review
Session four: Diving Deeper Into the Data
- So many questions
- Data collection design
- Gathering information
- Training needs analysis questions
- Designing valid questions
- Adding value to the process
- The McKinsey 7S model
- The 7S framework
- About the elements
- SWOT analysis
- Sample SWOT
- Fivewhys
- Making connections, part one
- Making connections, part two
- Task one
- Task two
- Task three
Session five: Creating the Report
Session six: Taking Action
- Making connections, part one
- Making connections, part Two
- Making connections, part three
- Making connections, part four
- Designing evaluations
- Evaluation levels
- A personal action plan
Course five-
Session one: Course Overview
- Learning objectives
- Pre-assignment
- Pre-assignment questions
Session two: Program Design
- Getting started
- Fitting into the plan and future growth
- The program’s role
- Support from within
- When is training necessary?
- Alternatives to training
- Essential elements
- Communicating training
Session three: Identifying Needs
- The ICE method
- When is training not appropriate?
- Isolating
- Consulting
- Evaluating
- Building your training needs analysis case study
- Making connections
Session four: The Training Model
- Basic Principles: moderation
- Balance
- Involvement
- Continue learning
- Building an engaging program
- The instructional systems design model
Session five: The Program’s Basic Outline
- Learning objectives: determining objectives
- Determining objectives
- Considerations when writing objectives
- Prerequisites
- Types of objectives
- Setting the scope
- Verbs for writing clear, concise training objectives
- Objectives exercise
Session six: Evaluation Strategies
- Methods of evaluation
- What information do you want?
- Testing attitudes
- Four levels
- Evaluation methods
- Points to remember
- Creative evaluation strategies
- Evaluation tips
- Evaluating the evaluation
- Sample feedback form
- Evaluations exercise
Session seven: Defining Your Approach
- Methodology: approaches to learning
- Key methodologies
- Other ingredients
- Other considerations
- Five tips for top-notch results
- Approaches to learning: a lesson in itself
- Project choices
- Background information
- My methods
Session eight: Researching and Developing Content
- Researching content
- Content considerations
Session nine: Pre-Assignments in Training
Session 10: Choosing Openings and Energizers
- Getting started
- The value of games
- Types of games
- Tips for success
Session 11: Training Instruments, Assessments, and Tools
Session 12: Creating Supporting Materials
- Student guides
- Handouts
- Electronic slides
Session 13: Testing the Program
Session 14: Creating Proposals
- Organizing your proposal: introduction
- Fundamentals for writing internal proposals
- Training proposal checklist
- Proposal for a training program
- Framework
Session 15: Building Rapport
Session 16: Pulling it all Together
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